1. Information We Collect

When you interact with our website or services, we may collect the following types of information:

Information You Provide:

  • Contact forms: When you submit a form, we may collect your name, email address, phone number, and any message you provide.

  • Registration info: If you enroll in a class or lesson, we may collect student and parent names, age, and scheduling preferences.

  • Payments: If you make a payment through our website (via third-party processors), your payment details are securely handled by those services. We do not store credit card information.

Information We Automatically Collect:

  • Basic usage data (e.g., pages visited, browser type, time spent on site)

  • IP address and general location (city/state)

We use cookies (just the basic kind) to improve user experience and monitor site performance. You can disable cookies in your browser if you prefer.

2. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and communicate with you

  • Schedule and manage lessons

  • Send registration confirmations and important class info

  • Improve our website and services

  • Share occasional updates (with your consent)

We do not sell your information. Ever.

3. Who We Share Your Information With

We may share your information with:

  • Service providers we use to run our business (like email marketing tools or scheduling platforms), but only as needed for them to perform their services

  • Payment processors (e.g., Stripe, Square) when you make a payment

  • Legal authorities if required by law or to protect our business or users

All third-party services we use are expected to follow standard data protection practices.

4. How We Protect Your Information

We take data security seriously. We use SSL encryption, password-protected accounts, and only work with reputable service providers. Still, no system is 100% foolproof. If a data breach ever occurs, we’ll notify affected users promptly.

5. Your Rights and Choices

You can:

  • Request to see or update the information we have on file

  • Ask us to delete your information

  • Opt out of marketing emails at any time by clicking “unsubscribe” at the bottom of an email

To make any of these requests, just email us at lila@heartstringsmusicschool.com

6. Children’s Privacy

We only collect student information with a parent or guardian’s involvement. This site is not intended for use by children under 13 without adult supervision.

7. Changes to This Policy

We may update this privacy policy from time to time. When we do, we’ll post the revised version here and update the date at the top. If changes are significant, we may notify you by email (if you’ve opted in).